Find answers to common questions quickly and easily.
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your details and complete the purchase.
We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment methods.
Orders can only be modified or canceled within 24 hours of placement. Contact our support team as soon as possible for assistance.
Standard shipping takes 5–7 business days, while express shipping takes 2–3 business days. International shipping may vary depending on location.
No, we ship only USA and Brasil. Shipping costs and delivery times vary based on your country.
We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Some items, like personalized products, are non-returnable.
Contact our customer support team with your order number and reason for return. We will provide you with return instructions.
Refunds are processed within 5–7 business days after we receive the returned item. The amount will be credited to your original payment method.
No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for faster checkout.
You can reach us via email at support@yourshop.com or through our live chat on the website.
Reach out to us for support, inquiries, or feedback.
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Toncca was born to bring the warmth and unique energy of Brazil to the world. Inspired by the natural richness of Amazônia and cherished memories of home, our products blend authenticity, elegance, and sustainability.
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